Privacy Policy Related to Customer Data, Effective July 15, 2026 (the “Privacy Policy”)
At Salon Innovations Inc. (“Salon Innovations” or “we”, “our” or “us”), the privacy of our customers is important to us. We collect and use personal information at www.saloninnovations.com (the “Site”) about our customers to create and maintain a relationship that allows us to provide quality services and products, administer business accounts, process orders, communicate with customers, and operate and improve the Site. We are careful to ensure this information is used responsibly, and only for the purposes for which it was given to us.
We reserve the right to modify our Privacy Policy from time to time and will mark new versions with a corresponding effective date. We recommend customers visit the Site periodically to review any changes in our practices.
What information is collected?
We collect information that business customers and their representatives provide to us directly, information created through orders and account activity, or through automatic collection when the Site is used,
The information we may collect includes, but may not be limited to:
- Business contact and account information, such as name, business name, title or role, business address, shipping address, billing address, phone number, email address, username, password and account preferences;
- Order and transaction history with Salon Innovations, such as products ordered, quantities, pricing, payment status, shipping information, returns, customer service requests, and transaction history;
- Business eligibility information, such as status as franchisee, retailer, distributor, salon, or other approved commercial customer status, as applicable;
- Communications with us, including inquiries, support requests, emails, forms, and marketing preferences;
- Payment-related information processed through payment processor;
- Computer data or files, often called “cookies,” which may be sent by a customer’s web browser and stored on an individual computer to allow our server to “recognize” the customer through the navigation of the Site, IP address (to measure website traffic and provide more personalized information), browser type, device information, pages viewed, and dates and times of visits. The Site may use cookies, analytics tools, or similar technologies to recognize users, maintain sessions, secure accounts, understand Site usage, improve the Site, and support marketing communications.
How is personal information used?
We use personal information about our customers for business purposes related to operating the Site and providing products and services related to our business, which may include, without limitation:
- Creating, verifying, administering, and securing business customer accounts;
- Confirming franchisee, authorized purchaser or business customer status;
- Allowing our customers to have a personalized shopping experience on our site;
- Allowing our customers to access important information on our site (product knowledge, price lists, etc.);
- Processing, fulfilling, shipping, invoicing and collecting payment for orders;
- Providing customer service and responding to inquiries;
- Maintaining transaction records and account history; and
- Sending newsletters and other marketing communications to those customers who opt to be on our mailing list.
How is customer information shared and protected?
Salon Innovations may provide customer information (for those on the mailing list) to third parties or vendors for purposes of, including without limitation, initiating direct marketing programs, data tracking, maintenance or development of the Site, or other contracted promotional opportunities provided to the customer. Salon Innovations may also share your personal information in connection with law enforcement requests or in response to subpoenas, court orders, or other legal process to establish or exercise our legal rights or defend against legal claims. We employ administration, technical and physical safeguards to maintain the confidentiality of customer information.
How can customers limit information collected?
By providing information to Salon Innovations or providing information on the Site, customers are providing their consent for Salon Innovations to use their personal information as outlined in these Privacy Policy. For more information, please review our Conditions of Use.
While we work hard to ensure we use and disclose our customers’ personal information only for the purposes identified above, customers can choose not to provide personal information or limit the personal information obtained by us as follows:
- Customers may refrain from opting to be on the mailing list.
- Customers may refuse to provide personal information to us or withdraw their consent at the time requested or by contacting us as described below. This withdrawal of information may limit our ability to provide a customer with the highest quality service possible.
If customers wish to have their name removed from our database or wish to review any of their information, they can use the following method to contact us:
- Access our website at saloninnovations.com, and select “Contact Us” to send an e-mail.
For additional information pertaining to our Privacy Policy, please use the Contact Us form on our site.