Shipping Policy
It is the goal of Salon Innovations to ensure that all orders are properly filled and arrive at your destination in good condition. Therefore, we exercise maximum care in the checking, packaging and shipment of your merchandise. Shipping claims and irregularities must be reported to us within 5 days of receipt of merchandise. Check packaging thoroughly before making a claim. We will gladly provide you with any assistance and information pertinent to tracking your shipment or filing a claim. Next Day and 2-Day shipments, in most cases, deliver Monday through Friday. These orders placed after 3:00PM CST will be shipped the next business day. Salon Innovations is not responsible for delivery failures based upon delivery address challenges.
Returns and/or Shipping Errors
Contact Salon Innovations Customer Service at 1-800-433-5980 before returning an item, as no return merchandise will be accepted without prior authorization. Customers are responsible for all return shipping charges. Items returned C.O.D. will not be accepted. Special order items may be returned only in cases of manufacturer’s defect or error. Shipping claims and irregularities must be reported to us within 5 days of receipt of merchandise. Check packaging thoroughly before making a claim. Please send all returns to our Minneapolis location.
Returns:
- Shears: Shears have a 7 day trial period and a 30 day warranty for defects, supported through Salon Innovations. After 30 days, please contact the manufacturer directly.
- Irons & Dryers: The full-warranty (length varies per tool) is supported through Salon Innovations. Some exceptions may apply.
- Trimmers & Clippers: 30 day warranty for defects supported through Salon Innovations. After 30 days, please contact the manufacturer directly
- If you wish to return a salon appliance (clippers, trimmers, irons and dryers) due to dissatisfaction with performance, appearance, price, etc. please contact Customer Service for a Return Authorization Number within 30 days of purchase.
Prices/Product Availability
All product prices are quoted in U.S. dollars. Product availability and pricing are subject to change without notice. Products may vary from images shown. The Salon Innovations website is built to fit the personal needs of stylist and franchisee orders, as well as provides a network to place salon orders.
Pricing for personal items differs from pricing for salon items.
Sales Tax
All personal website orders will automatically be charged sales tax when applicable.
To avoid sales tax charge on salon orders, be sure to complete the order under My Salon Order instead of My Personal Order, or place orders by Electronic Product Ordering, email, phone, or fax.
Canada
Please use this website for Resources and to browse our store. All Canadian orders must be placed by phone at 1-800-433-5980 or sent to orders@saloninnovations.com.